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Section dedicated to
consumers
Section dedicated to
merchants
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Section dedicated to
consumers
Courses, leisure activities and dating agencies
Courses
Shopping advice : before registering
Knowing the contract content
Knowing the rules for registering online or by phone
Knowing the terms of payment
Knowing where to buy the necessary equipment
Knowing the cancellation terms
Which courses are covered by the law?
Cancelling a course registration
False information and misleading advertising
All-inclusive price
Non-compliance with what was said or advertised
Penalty for absence
Business closure
Declined gift card or voucher
Fitness and weight management centres
Shopping advice : before subscribing
Verify whether the centre has a permit
Knowing the contract content
Knowing the terms of payment
Knowing the rules for registering online or by phone
Knowing where to buy the necessary equipment
Knowing the cancellation terms
What is a fitness or weight-management centre?
Cancelling a membership
Renewing a membership
Personal trainer services
False information and misleading advertising
All-inclusive price
Non-compliance with what was said or advertised
Closing of a fitness centre
Declined gift card or voucher
Event tickets
Before buying online or by phone
Buying tickets from a reseller
Advertised price different from paid price
Cancelling a ticket purchase
Games and toys
Before buying games and toys
Warranties and damaged items
Warranties provided by the law
Merchant or manufacturer warranty
Out of stock sale games and toys
Pricing problems
Pricing error at the register
Display of prices
Purchases made online or by phone
Delivery problems
Cancelling a purchase
Exchanges or refunds
Other topics related to games and toys
Declined gift or prepaid card
Rebate announced after purchase
Recalls and Health Canada warnings
Books, music and films
Out of stock sale books, music and films
Pricing problems
Pricing error at the register
Display of prices
Purchases made online or by phone
Delivery problems
Cancelling a purchase
Exchanges or refunds
Other topics related to books, music and films
Purchase of an item for educational purposes
Declined gift or prepaid card
Rebate announced after purchase
Subscription to a magazine or a newspaper
e-Book readers
Digital purchases
Sporting items
Warranties and damaged sporting items
Warranties provided by the law
Merchant or manufacturer warranty
Additional warranty
Pricing error at the register
Exchanges or refunds
Misleading advertising or false information
Non-compliance with what was said or advertised
Out of stock sale sporting items
Purchases made online or by phone
Delivery problems
Cancelling a purchase
Other topics related to sporting items
Purchase of an item for educational purposes
Declined gift or prepaid card
Rebate announced after purchase
Dating agencies
Shopping advice : before registering
Knowing the online or telephone registration rules
Knowing what must be included in the contract
Knowing the terms of payment
Knowing the cancellation terms
Cancelling a registration with a dating agency
False information and misleading advertising
All-inclusive pricing
Non-compliance with what was stated or advertised
Dating agency closure
Games and toys
Games and toys
Before buying games and toys
Warranties and damaged items
Warranties provided by the law
Merchant or manufacturer warranty
Out of stock sale games and toys
Pricing problems
Pricing error at the register
Display of prices
Purchases made online or by phone
Delivery problems
Cancelling a purchase
Exchanges or refunds
Other topics related to games and toys
Declined gift or prepaid card
Rebate announced after purchase
Recalls and Health Canada warnings
Games and toys
Warranties and damaged items
Warranties provided by the law
»
Legal warranty
Merchant or manufacturer warranty
»
