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Office de la protection du consommateur
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  • Section dedicated to consumers
    • Information per Good or Service
    • Information per Consumption Topic
    • Get Information About a Merchant
    • Resolve a Problem With a Merchant
    • Indemnisation
  • Section dedicated to merchants
    • Licenses and Certificates Delivered by the Office
    • Information par secteurs de commerce
    • Information par pratiques de commerce
    • Surveillance : respect des lois par les commerçants
  • Sections dedicated to other clienteles
    • Section pour les parents
    • Section pour les enseignants
    • Section pour les médias
  • Latest news
    • Toutes les actualités
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    • The Office
    • Laws and Regulations
    • Enquêtes et autres interventions de l'Office auprès des commerçantsSurveillance : respect des lois par les commerçants
    • Activités d'éducation
    • Publications officielles et autres documents
    • Relations avec les médias
    • Quality of the services provided by the Office: complaints or comments
    • Declaration of services to the public
    • Access to information and privacy
    • Prix de l'Office
    • PARLe: The Platform to Assist in the Resolution of Litigation Electronically
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Section dedicated toconsumers

  • Courses, Leisure Activities and Dating Agencies
    • Courses
      • Consumer Tips: Before Registering
        • Knowing the Contract Content
        • Knowing the Rules for Registering Online or by Phone - Courses
        • Knowing the terms of payment
        • Knowing Where to Buy the Necessary Equipment
        • Knowing the Cancellation Terms
      • Which Courses Are Covered by the Law?
      • Cancelling a Course Registration
      • False Information and Misleading Advertising
      • Penalty for Absence
      • Business Closure
      • Declined Gift Card or Voucher
    • Fitness and Weight Management Centres
      • Consumer Tips : Before Subscribing
        • Verify Whether the Centre Has a Permit
        • Knowing the Contract Content
        • Knowing the Terms of Payment
        • Knowing the Rules for Registering Online or by Phone
        • Knowing Where to Buy the Necessary Equipment
        • Knowing the Cancellation Terms
      • What Is a Fitness or Weight-management Centre?
      • Cancelling a Membership
      • Renewing a Membership
      • Personal Trainer Services
      • False Information and Misleading Advertising
      • Closing of a Fitness Centre
      • Declined Gift Card or Voucher
    • Event Tickets
      • Consumer Tips: Before Buying Online or by Phone
      • Buying Tickets from a Reseller
      • Advertised Price Different From Paid Price
      • Cancelling a Ticket Purchase
    • Games and Toys
      • Consumer Tips: Before Buying Games and Toys
      • Warranties and Damaged Items
        • Warranties Provided by the Law
        • Merchant or Manufacturer Warranty
      • Out of Stock Sale Games and Toys
      • Pricing Problems
      • Purchases Made Online or by Phone
      • Exchanges or Refunds
      • Other Topics Related to Games and Toys
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
        • Recalls and Health Canada Warnings
    • Books, Music and Films
      • Out of Stock Sale Books, Music and Films
      • Pricing Problems
      • Purchases Made Online or by Phone
      • Exchanges or Refunds
      • Other Topics Related to Books, Music and Films
        • Purchase of an Item for Educational Purposes
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
        • Subscription to a Magazine or a Newspaper
        • E-book Readers
        • Digital Purchases
    • Sporting Items
      • Warranties and Damaged Sporting Items
        • Warranties Provided by the Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
      • Pricing Error at the Register
      • Exchanges or Refunds
      • Misleading Advertising or False Information
      • Purchases Made Online or by Phone
      • Other Topics Related to Sporting Items
        • Purchase of an Item for Educational Purposes
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
    • Dating Agencies
      • Consumer Tips: Before Registering
        • Knowing the Online or Telephone Registration Rules
        • Knowing What Must Be Included in the Contract
        • Knowing the Terms of Payment
        • Knowing the Cancellation Terms
      • Cancelling a Registration With a Dating Agency
      • False Information and Misleading Advertising
      • Dating Agency Closure
Games and Toys
  • Games and Toys
    • Consumer Tips: Before Buying Games and Toys
    • Warranties and Damaged Items
      • Warranties Provided by the Law
      • Merchant or Manufacturer Warranty
    • Out of Stock Sale Games and Toys
    • Pricing Problems
    • Purchases Made Online or by Phone
    • Exchanges or Refunds
    • Other Topics Related to Games and Toys
      • Declined Gift or Prepaid Card
      • Rebate Announced After Purchase
      • Recalls and Health Canada Warnings

Games and ToysWarranties and Damaged Items

  • Warranties Provided by the Law »
    Legal warranty
  • Merchant or Manufacturer Warranty »
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