If you want to refund or exchange a coupon purchased on a group purchasing Web site, you have 2 options.
You can first verify the group purchase Web site’s exchange and refund policy. The law does not require merchants to refund your coupon, exchange it for another coupon, or credit it. Merchants are free to decide on the terms of their exchange and refund policy. However, once they do adopt one, they are required to comply with its rules.
It is possible to cancel a purchase made online without charge and within short elapsed time periods if the merchant has not respected certain commitments. You will be able to cancel your purchase if you respect set conditions and time limits.
|Situations||Cancellation time limit|
| ||7 days following receipt of invoice or purchase confirmation|
|The merchant has not sent a copy of the invoice or the purchase confirmation to you within 15 days following the purchase.||30 days after purchase|
| ||Anytime, before delivery|
| ||7 days following delivery of coupon|
How to cancel an online purchase
You must submit a cancellation notice to the merchant. The Office de la protection du consommateur advises you to keep proof of delivery of this notice. You can send it by e-mail, by fax or by registered mail. The cancellation will take effect on the notice’s delivery date.
The merchant must refund you within 15 days after the notice’s delivery. They cannot exchange your coupon: they must refund your purchase.
Did you use a credit card to make a purchase? If the merchant does not refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.
Chargebacks allow you to ask your credit card company to credit the amount paid to your account. For more information, please see the page about the reimbursement of online purchases.
Last update : November 12, 2020
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.