There are several options to consider if the business where your coupon or voucher was valid closes or goes bankrupt.
Merchants from the same chain
You can contact another merchant from the same chain. They may accept your coupon.
Web site refund policy
You can check out the return policy of the merchant operating the group purchasing site. Some merchants will refund their customers if the businesses accepting the coupon close or go bankrupt.
Recourse by type of service purchased
If you have purchased a coupon for a service, other types of recourse are available if you have purchased:
- a service in a fitness centre, a weight training centre or a weight loss clinic. For more information, see the page about the closure of a centre.
- a course (language, music, driving, dance, painting, karate, etc.) For more information, see the page about the closure of a business offering courses.
- a treatment package (tanning, massage, hair removal, etc.) For more information, see the page about the closure of a business providing health or beauty treatments.
- travel. For more information, see the page about the impossibility to receive travel services for more information.
You can also try to negotiate with the merchant operating the group purchasing Web site. If substantial amounts are involved and you cannot reach an agreement, you can consult a lawyer.
You may also contact the trustee representing the bankrupt business. The Office of the Superintendant of Bankruptcy Canada site allows you to verify if a business is in bankruptcy and find the trustee representing it.
Last update : May 3, 2021
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.