There are several options to consider if the business where your coupon or voucher was valid closes or goes bankrupt.

Merchants from the same chain

You can contact another merchant from the same chain. They may accept your coupon.

Web site refund policy

You can check out the return policy of the merchant operating the group purchasing site. Some merchants will refund their customers if the businesses accepting the coupon close or go bankrupt.

Recourse by type of service purchased

If you have purchased a coupon for a service, other types of recourse are available if you have purchased:

Negotiation

You can also try to negotiate with the merchant operating the group purchasing Web site. If substantial amounts are involved and you cannot reach an agreement, you can consult a lawyer.

You may also contact the trustee representing the bankrupt business. The Office of the Superintendant of Bankruptcy Canada site allows you to verify if a business is in bankruptcy and find the trustee representing it.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.