Merchants are required to respect the agreed-upon delivery date of an item or service purchased online.

Your rights in case of delivery delays

You should first try to negotiate with the merchant. If you can’t reach an agreement, you may be able to cancel your purchase when the merchant does not respect delays provided by law. For more information, see Conditions to cancel an online purchase.

Last update : May 25, 2021

Was the information on this page useful to you?

Didn’t find the answers to your questions?

If you have a question for the Office or would like to file a complaint, please call us or use our information request form.

Do you have a comment or a problem to report?

Please note that you will not receive a reply. Do not enter any personal information.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.

Survey about the Office website

To improve its website, the Office de la protection du consommateur invites you to answer a short survey following your visit.

By participating, you will have the chance to win one of 10 one-year subscriptions to Protégez-Vous magazine.

Would you like to participate?

Yes No