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Office de la protection du consommateur
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  • Section dedicated to consumers
    • Information per Good or Service
    • Information per Consumption Topic
    • Get Information About a Merchant
    • Resolve a Problem With a Merchant
    • Indemnisation
  • Section dedicated to merchants
    • Licenses and Certificates Delivered by the Office
    • Information par secteurs de commerce
    • Information par pratiques de commerce
    • Surveillance : respect des lois par les commerçants
  • Sections dedicated to other clienteles
    • Section pour les parents
    • Section pour les enseignants
    • Section pour les médias
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    • Enquêtes et autres interventions de l'Office auprès des commerçantsSurveillance : respect des lois par les commerçants
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Section dedicated toconsumers

  • Purchases Made Online, by Phone or by Mail
    • Online Purchases
      • Consumer Tips: Before Buying Online
        • Avoiding Scams
        • Verifying a Merchant’s Identity
        • Protecting Personal Information
        • Getting All the Required Information
        • Being Aware of Payment Terms
        • Inquiring About Exchange and Refund Policies
        • Being Aware of Legal Warranties
      • Contents of the Contract
      • Delivery Delay
      • Warranties and Damaged Goods
        • Warranties Provided by the Law
        • Merchant or Manufacturer Warranty
        • Additional Warranties
      • Cancelling an Online Purchase
        • Conditions to Cancel an Online Purchase
        • How to Get a Refund
      • Advertised Price Different From Paid Price
      • Making a Purchase From Merchants Outside of Québec
      • Other Topics Related to Purchases Made Online
        • Classified Advertisement Web Sites
        • Unsolicited E-mails
      • Fiche-conseil : achat par Internet
    • Purchases Made by Phone or by Mail
      • Consumer Tips: Before Buying by Phone or by Mail
        • Avoiding Scams
        • Learning More about a Merchant
        • Protecting Personal Information
        • Getting All the Required Information
        • Being Aware of Payment Terms
        • Inquiring About Exchange and Refund Policies
        • Being Aware of Legal Warranties
      • Contents of the Contract
      • Delivery Delay
      • Warranties and Damaged Goods
        • Warranties Provided by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranties
      • Cancelling a Purchase Made by Phone or by Mail
        • Conditions to Cancel a Purchase Made by Phone or by Mail
        • How to Get a Refund
      • Advertised Price Different From Paid Price
      • Making a Purchase From Merchants Outside of Québec
      • Other Topics Related to Purchases by Phone or by Mail
        • Telemarketing Calls
    • Group Purchasing Web Sites
      • Consumer Tips: Before Buying on a Group Purchasing Web Site
        • Verifying a Web Site’s Refund Policy
        • Reading the Conditions That Apply to the Discount
        • Being Aware of Rules That Apply to Certain Services
      • What Is a Group Purchasing Web Site?
      • Discount Expiry Date
      • Exchange and Refund
      • Closure or Bankruptcy
Online Purchases
  • Online Purchases
    • Consumer Tips: Before Buying Online
      • Avoiding Scams
      • Verifying a Merchant’s Identity
      • Protecting Personal Information
      • Getting All the Required Information
      • Being Aware of Payment Terms
      • Inquiring About Exchange and Refund Policies
      • Being Aware of Legal Warranties
    • Contents of the Contract
    • Delivery Delay
    • Warranties and Damaged Goods
      • Warranties Provided by the Law
      • Merchant or Manufacturer Warranty
      • Additional Warranties
    • Cancelling an Online Purchase
      • Conditions to Cancel an Online Purchase
      • How to Get a Refund
    • Advertised Price Different From Paid Price
    • Making a Purchase From Merchants Outside of Québec
    • Other Topics Related to Purchases Made Online
      • Classified Advertisement Web Sites
      • Unsolicited E-mails
    • Fiche-conseil : achat par Internet

Online PurchasesOther Topics Related to Purchases Made Online

  • Classified Advertisement Web Sites »
  • Unsolicited E-mails »
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