Section dedicated toconsumers
- Purchases made online, by phone or by mail
- Online purchases
- Purchases made by phone or by mail
- Shopping advice: before buying by phone or by mail
- Contents of the contract
- Delivery delay
- Warranties and damaged goods
- Cancelling a purchase made by phone or by mail
- Advertised price different from paid price
- Making a purchase from merchants outside of Québec
- Other topics related to purchases by phone or by mail
- Telemarketing calls
- Identity theft and theft of personal information
- Group purchasing Web sites
