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Office de la protection du consommateur
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consumers
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Section dedicated to
consumers
Purchases Made Online, by Phone or by Mail
Online Purchases
Consumer Tips: Before Buying Online
Avoiding Scams
Verifying a Merchant’s Identity
Protecting Personal Information
Getting All the Required Information
Being Aware of Payment Terms
Inquiring About Exchange and Refund Policies
Being Aware of Legal Warranties
Contents of the Contract
Delivery Delay
Warranties and Damaged Goods
Warranties Provided by the Law
Merchant or Manufacturer Warranty
Additional Warranties
Cancelling an Online Purchase
Conditions to Cancel an Online Purchase
How to Get a Refund
Advertised Price Different From Paid Price
Making a Purchase From Merchants Outside of Québec
Other Topics Related to Purchases Made Online
Classified Advertisement Web Sites
Unsolicited E-mails
Fiche-conseil : achat par Internet
Purchases Made by Phone or by Mail
Consumer Tips: Before Buying by Phone or by Mail
Avoiding Scams
Learning More about a Merchant
Protecting Personal Information
Getting All the Required Information
Being Aware of Payment Terms
Inquiring About Exchange and Refund Policies
Being Aware of Legal Warranties
Contents of the Contract
Delivery Delay
Warranties and Damaged Goods
Warranties Provided by Law
Merchant or Manufacturer Warranty
Additional Warranties
Cancelling a Purchase Made by Phone or by Mail
Conditions to Cancel a Purchase Made by Phone or by Mail
How to Get a Refund
Advertised Price Different From Paid Price
Making a Purchase From Merchants Outside of Québec
Other Topics Related to Purchases by Phone or by Mail
Telemarketing Calls
Group Purchasing Web Sites
Consumer Tips: Before Buying on a Group Purchasing Web Site
Verifying a Web Site’s Refund Policy
Reading the Conditions That Apply to the Discount
Being Aware of Rules That Apply to Certain Services
What Is a Group Purchasing Web Site?
Discount Expiry Date
Exchange and Refund
Closure or Bankruptcy
Online Purchases
Online Purchases
Consumer Tips: Before Buying Online
Avoiding Scams
Verifying a Merchant’s Identity
Protecting Personal Information
Getting All the Required Information
Being Aware of Payment Terms
Inquiring About Exchange and Refund Policies
Being Aware of Legal Warranties
Contents of the Contract
Delivery Delay
Warranties and Damaged Goods
Warranties Provided by the Law
Merchant or Manufacturer Warranty
Additional Warranties
Cancelling an Online Purchase
Conditions to Cancel an Online Purchase
How to Get a Refund
Advertised Price Different From Paid Price
Making a Purchase From Merchants Outside of Québec
Other Topics Related to Purchases Made Online
Classified Advertisement Web Sites
Unsolicited E-mails
Fiche-conseil : achat par Internet
Online Purchases
Other Topics Related to Purchases Made Online
Classified Advertisement Web Sites
»
Unsolicited E-mails
»