When you make a purchase online, by telephone or by mail, the merchant must provide you with a copy of the contract within 15 days after making the purchase.

Mandatory information

Refer to the following pages to find out about the mandatory contents:

Cancelling the purchase

If you want to cancel a purchase made online, by telephone or by mail, you can do so free of charge and within short deadlines if the merchant has failed to abide by certain obligations. To find out how to cancel the contract, the situations where the contract can be cancelled and the applicable deadlines, refer to the following pages:

Group purchasing websites

Was the purchase made from a group purchasing website? The page titled Exchanges and Refunds provides more information on this subject.

Last update : October 15, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.