The Office de la protection du consommateur maintains an inventory of the personal information files it keeps, as required by Article 76 of the Act respecting access to documents held by public bodies and the protection of personal information.

Personal information about the Office's clientele

All files are available in French only.

FilesPeople whom this concerns
Banque de données « Gestion des demandes des consommateurs »People who have requested forms or documents or written to the Office about a merchant
Dossiers et banque de données « Système des commerçants »People who have filed a complaint about a merchant or are concerned about the processing of such a complaint
Dossiers et banque de données « Système des permis »People who have requested a permit or a permit renewal or are linked to information contained in the permit system
Banque de données « Certification de conseiller en voyages »People who have requested a travel counsellor certificate
Banque de données « Centre virtuel de renseignements »People who have submitted an information request through the Office’s website
Plaintes et commentaires sur les services de l'OfficePeople who have filed a complaint or submitted a comment to the Quality of Service department
Demandes d'accès à l'informationPeople who have submitted an information access request or are concerned by such a request
Journaux des appels téléphoniques (being revised) People who have called the Office or answered a call from an Office employee
Fichiers des appels téléphoniques enregistrés (being revised)People who have called the Call Centre

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Personal information about the Office's employees

All files are available in French only.

FilesPeople whom this concerns
Système automatisé de la gestion des informations sur le personnel (SAGIP)The Office's employees
Solution d'affaires en gestion intégrée des ressources (SAGIR, volet 1)The Office's employees and suppliers that are individuals
Système de gestion budgétaire et comptable (SYGBEC)The Office’s employees and some of the suppliers who are individuals
Fichier des dossiers de dotationPeople who are public service employees and candidates on eligibility lists
Dossiers personnels des employésThe Office’s employees
Fichier de suivi des activités de développement (SADE)Office employees who participate in training and career development activities
Fichier des dossiers médicaux (invalidité)Office employees who are on leave of absence for disability
Fichier de gestion et de planification de la main-d'œuvre (GPMO)Office employees who are eligible for retirement
Fichier des griefsOffice employees who are involved in a grievance
Fichier de la CSSTOffice employees who suffered an accident
Fichiers des détenteurs de cartes d'accès à Montréal et à QuébecMontreal and Québec City Office employees and persons hired on a contractual basis
Fichiers des détenteurs de cellulaires, téléavertisseurs et cartes d'appelHolders of such equipment

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