When the equipment related to your Internet access services, such as a modem, is defective, you do not have to pay for services during the repair period if:
- the device was provided to you by the service provider when the contract was signed or during the contract’s coverage period;
- the repairs are covered by a warranty;
- the merchant did not provide you with a replacement device free of charge during the repair period.
The law provides several warranties, including quality and a reasonable lifetime. These warranties, in accordance with the law, apply automatically and free of charge: a device (a modem, for example) must last for a reasonable period of time under normal use. It may also be covered by a warranty offered by the merchant or the manufacturer.
See the following pages for more information:
Last update : October 23, 2020
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.