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Section dedicated toconsumers

  • Telephone services, television and Internet
    • Cellular phone services
      • Shopping advice: before subscribing
        • Evaluate your needs
        • Understanding what is offered
        • Knowing what must be included in the contract
      • Amending and renewing the contract
        • Amending a contract
        • Contract renewal
      • Contract cancellation
        • How to terminate a contract
        • Cancellation fees for fixed-length contracts
          • Cancellation fees: contracts with a phone discount
          • Cancellation fees: contracts with no phone discount
        • Cancellation fees for open-ended contracts
        • Cancelling a contract concluded online or by phone
        • Cancelling a contract concluded with an itinerant merchant
      • Use and return of the security deposit
      • Contesting amounts billed
      • Telephone malfunction
      • Prepaid calling cards
    • Home phone services
      • Shopping advice: before subscribing
        • Evaluate your needs
        • Understanding what is offered
        • Knowing what must be included in the contract
      • Amending and renewing the contract
        • Amending a contract
        • Contract renewal
      • Cancellation of contract
        • How to terminate a contract
        • Cancellation fees for open-ended contracts
        • Cancellation fees for fixed-length contract
          • Cancellation fees: contracts with a device discount
          • Cancellation fees: contracts with no device discount
        • Cancelling a contract concluded online or by phone
        • Cancelling a contract concluded with an itinerant merchant
      • Use and return of the security deposit
      • Contesting amounts billed
      • Phone malfunction
      • Prepaid long-distance phone cards
    • Television services
      • Shopping advice: before subscribing
        • Understanding what is offered
        • Enquiring about the duration of the agreement
        • Knowing what must be included in the contract
      • Amending and renewing the contract
        • Amending a contract
        • Contract renewal
      • Contract cancellation
        • How to terminate a contract
        • Cancellation fees for open-ended contracts
        • Cancellation fees for fixed-length contract
          • Cancellation fees: contracts with a device discount
          • Cancellation fees: contracts with no device discount
        • Cancelling a contract concluded online or by phone
        • Cancelling a contract concluded with an itinerant merchant
      • Use and return of the security deposit
      • Contesting amounts billed
      • Equipment malfunction
    • Internet access services
      • Shopping advice: before subscribing
        • Evaluate your needs
        • Understanding what is offered
        • Knowing what must be included in the contract
      • Amending and renewing the contract
        • Amending a contract
        • Contract renewal
      • Contract cancellation
        • How to terminate a contract
        • Cancellation fees for open-ended contracts
        • Cancellation fees for fixed-length contract
          • Cancellation fees: contracts with a device discount
          • Cancellation fees: contracts with no device discount
        • Cancelling a contract concluded online or by phone
        • Cancelling a contract concluded with an itinerant merchant
      • Use and return of the security deposit
      • Contesting amounts billed
      • Equipment malfunction
Internet access services
  • Internet access services
    • Shopping advice: before subscribing
      • Evaluate your needs
      • Understanding what is offered
      • Knowing what must be included in the contract
    • Amending and renewing the contract
      • Amending a contract
      • Contract renewal
    • Contract cancellation
      • How to terminate a contract
      • Cancellation fees for open-ended contracts
      • Cancellation fees for fixed-length contract
        • Cancellation fees: contracts with a device discount
        • Cancellation fees: contracts with no device discount
      • Cancelling a contract concluded online or by phone
      • Cancelling a contract concluded with an itinerant merchant
    • Use and return of the security deposit
    • Contesting amounts billed
    • Equipment malfunction

Internet access servicesShopping advice: before subscribing

  • Evaluate your needs »
  • Understanding what is offered »
  • Knowing what must be included in the contract »

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