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  • Section dedicated to consumers
    • Information per Good or Service
    • Information per Consumption Topic
    • Get Information About a Merchant
    • Resolve a Problem With a Merchant
    • Indemnisation
  • Section dedicated to merchants
    • Licenses and Certificates Delivered by the Office
    • Information par secteurs de commerce
    • Information par pratiques de commerce
    • Surveillance : respect des lois par les commerçants
  • Sections dedicated to specific clienteles
    • Section pour les parents
    • Section pour les enseignants
    • Section pour les personnes immigrantes
    • Section pour les médias
  • Latest news
    • Toutes les actualités
    • Conseils, avis et mises en garde
    • Communiqués de presse
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  • About the Office
    • The Office
    • Laws and Regulations
    • Enquêtes et autres interventions de l'Office auprès des commerçantsSurveillance : respect des lois par les commerçants
    • Activités d'éducation
    • Publications officielles et autres documents
    • Relations avec les médias
    • Quality of the services provided by the Office: complaints or comments
    • Declaration of services to the public
    • Access to information and privacy
    • Prix de l'Office
    • Parle consommation : Online Tool for Settling Disputes between Consumers and Merchants
    • Infolettre pour nos partenaires
    • L'Associé
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Section dedicated toconsumers

  • Telephone Services, Television and Internet
    • Cellular Phone Services
      • Consumer Tips: Before Subscribing
        • Evaluate Your Needs
        • Understanding What Is Offered
        • Knowing What Must Be Included in the Contract
      • Amending and Renewing the Contract
      • Contract Cancellation
        • How to Terminate a Contract
        • Cancellation Fees for Fixed-length Contracts
        • Cancellation Fees for Open-ended Contracts
        • Cancelling a Contract Concluded Online or by Phone
        • Cancelling a Contract Concluded With an Itinerant Merchant
      • Use and Return of the Security Deposit
      • Contesting Amounts Billed
      • Telephone Malfunction
      • Prepaid Calling Cards
    • Home Phone Services
      • Consumer Tips: Before Subscribing
        • Evaluate Your Needs
        • Understanding What Is Offered
        • Knowing What Must Be Included in the Contract
      • Amending and Renewing the Contract
      • Cancellation of Contract
        • How to Terminate a Contract
        • Cancellation Fees for Open-ended Contracts
        • Cancellation Fees for Fixed-length Contract
        • Cancelling a Contract Concluded Online or by Phone
        • Cancelling a Contract Concluded With an Itinerant Merchant
      • Use and Return of the Security Deposit
      • Contesting Amounts Billed
      • Phone Malfunction
      • Prepaid Long-distance Phone Cards
    • Television Services
      • Consumer Tips: Before Subscribing
        • Understanding What Is Offered
        • Enquiring About the Duration of the Agreement
        • Knowing What Must Be Included in the Contract
      • Amending and Renewing the Contract
      • Contract Cancellation
        • How to Terminate a Contract
        • Cancellation Fees for Open-ended Contracts
        • Cancellation Fees for Fixed-length Contract
        • Cancelling a Contract Concluded Online or by Phone
        • Cancelling a Contract Concluded With an Itinerant Merchant
      • Use and Return of the Security Deposit
      • Contesting Amounts Billed
      • Equipment Malfunction
    • Internet Access Services
      • Consumer Tips: Before Subscribing
        • Evaluate Your Needs
        • Understanding What Is Offered
        • Knowing What Must Be Included in the Contract
      • Amending and Renewing the Contract
      • Contract Cancellation
        • How to Terminate a Contract
        • Cancellation Fees for Open-ended Contracts
        • Cancellation Fees for Fixed-length Contract
        • Cancelling a Contract Concluded Online or by Phone
        • Cancelling a Contract Concluded With an Itinerant Merchant
      • Use and Return of the Security Deposit
      • Contesting Amounts Billed
      • Equipment Malfunction
Home Phone Services
  • Home Phone Services
    • Consumer Tips: Before Subscribing
      • Evaluate Your Needs
      • Understanding What Is Offered
      • Knowing What Must Be Included in the Contract
    • Amending and Renewing the Contract
    • Cancellation of Contract
      • How to Terminate a Contract
      • Cancellation Fees for Open-ended Contracts
      • Cancellation Fees for Fixed-length Contract
      • Cancelling a Contract Concluded Online or by Phone
      • Cancelling a Contract Concluded With an Itinerant Merchant
    • Use and Return of the Security Deposit
    • Contesting Amounts Billed
    • Phone Malfunction
    • Prepaid Long-distance Phone Cards

Home Phone Services

  • Consumer Tips: Before Subscribing »
    • Evaluate Your Needs
    • Understanding What Is Offered
    • Knowing What Must Be Included in the Contract
  • Amending and Renewing the Contract »
  • Cancellation of Contract »
    • How to Terminate a Contract
    • Cancellation Fees for Open-ended Contracts
    • Cancellation Fees for Fixed-length Contract
    • Cancelling a Contract Concluded Online or by Phone
    • Cancelling a Contract Concluded With an Itinerant Merchant
  • Use and Return of the Security Deposit »
  • Contesting Amounts Billed »
  • Phone Malfunction »
    Warranties
  • Prepaid Long-distance Phone Cards »
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