If your cellular phone is defective, you do not have to pay for services during the repair period if:
- the phone was provided to you by the service provider when the contract was signed or during the contract’s coverage period;
- the repairs are covered by a warranty;
- the merchant did not provide you with a replacement phone free of charge during the repair period.
The law provides several warranties, including quality and a reasonable lifetime. These warranties, in accordance with the law, apply automatically and free of charge: your phone must last for a reasonable period of time under normal use. It may also be covered by a warranty offered by the merchant or the manufacturer. See the following pages for more information:
Last update : May 3, 2021
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.