Home phone servicesUnderstanding what is offered

The Office de la protection du consommateur advises you to ask the service provider about all the subscription features before signing a contract.

Applicable fees

Other fees may be added to the monthly fees charged for the services. Inquire about the following:

• the per-minute cost for long-distance calls that are not included in your plan;
• the additional fees charged for options, such as call display, voice mail, or call waiting;
• the terms of payment, in particular, the obligation to pay a month in advance when you sign up for the services;
• the installation costs and emergency service fees.

All fees that you must pay, other than taxes, must be included in the price advertised by the service provider. See What is included in the advertised price? for more information.

Bundled services

Find out about discounts available if you combine services from the same service provider, for example television, Internet and telephone.

Contract terms and conditions

Ask the service provider about topics such as:

• the duration of the proposed contract;
• the possibility, for you and for the service provider, to amend the terms of the contract, and under what circumstances;
• the contract cancellation terms;
• the contract renewal terms.