You can seek compensation if you believe that the services rendered fail to comply with the agreement you entered into with a dating agency.

The services rendered must comply with:

  • the description provided in your contract;
  • statements made to you by the agency or its representative;
  • all types of advertisements (posters, websites, ads, salesperson, etc.)

For example, a dating agency that led you to believe that you would find your soul mate in less than 2 weeks is required to fulfill that promise.

Recourse

The law provides for recourse when a dating agency fails to abide by its statements to you or its advertisements. But first, try to reach an agreement with the agency. The Negotiating with a merchant page provides details on the procedure.

If the negotiation fails, you can send a formal notice to the agency. The Sending a formal notice page provides details on this subject.

If the agency fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.

You can also contact the Office de la protection du consommateur to enquire as to whether you should file a complaint.

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Last update : June 18, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.