Internet access servicesUnderstanding what is offered

• Description of the services
• Applicable fees
• Bundled services
• Contract terms and conditions
• Devices essential to the use of the service

The Office de la protection du consommateur advises you to ask the service provider about all the subscription features before signing a contract.

Description of the services

For example, ask questions regarding:

• the download and upload speed, usually measured in megabytes per second (MB/s);
• the monthly download limit, usually measured in gigabytes (GB);
• the availability of a tool that lets you check your Internet usage to ensure you will not go over the download limit included in your plan.

Applicable fees

Inquire about the following:

• the fees that will be charged for services that are not included in your plan, such as the purchase of a data package to expand your download capacity;
• the fees that will be charged if you go over your plan’s download limit;
• the terms of payment, for example the obligation to pay one month in advance upon sign-up;
• the installation costs.

All fees that you must pay, other than taxes, must be included in the price advertised by the service provider. See What is included in the advertised price for more information.

Bundled services

Find out about discounts available if you combine services from the same service provider, for example television, Internet and telephone.

Contract terms and conditions

Ask the service provider about subjects such as:

• the duration of the proposed contract;
• the possibility, for you and for the service provider, to amend the terms of the contract, and under what circumstances;
• the contract renewal terms;
• the contract cancellation terms.

Devices essential to the use of the service

Remember to enquire about:

• costs to purchase or rent the devices;
• the devices’ warranty details;;
• the devices’ delivery delays;
• who to contact in case of a problem.