• Required content for all cellular phone service contracts
• Contracts concluded online or by phone
• Contracts concluded with an itinerant merchant
• All contracts concluded in person
• Filing a complaint

The service provider must give you a written contract for cellular phone service. Check if the contents are consistent with what you were told.

Required content for all cellular phone service contracts

As of June 30, 2010, all cellular phone service contracts must include the following elements on the first page:

• a detailed description of each of the services specified in the agreement;
• the monthly fee for each service, including the monthly fee for optional services, such as voicemail;
• the monthly cost of all related charges, such as 9-1-1 service and network access fees;
• the total amount you will be charged each month;
• a description and the list price of goods sold or offered free with purchase, such as a cellular phone;
• the duration and the end date of the contract;
• the contract cancellation terms.

If you choose prepaid cellular phone services, the service provider is still required to give you a written contract.

Contracts concluded online or by phone

Before you enter into an agreement with a service provider on its Web site or by phone, the service provider must give you information including:

• the name, address, telephone number, and if applicable, the fax number and electronic address of the business;
• a detailed description of the services specified in the agreement;
• the total amount you will have to pay, according to your contract, and the payment terms;
• the cancellation terms.

To find out more about what information the service provider must give you, see the pages about:

• getting all required information before concluding an agreement online;
• getting all required information before concluding an agreement by phone.

The service provider must send you a copy of the contract (for example, by email or by standard mail) within 15 days of its conclusion. The contract must contain:

• the information that must be included in all cellular phone contracts;
• all the information that the service provider was required to give you before your acceptance of the offer.

Contracts concluded with an itinerant merchant

If you sign a contract at your home with a service provider using door-to-door vendors, the contract must contain information specific to itinerant merchants in addition to the information required in all cellular telephone contracts. See What a contract with an itinerant merchant contains for more details.

Filing a complaint

If your service provider has not respected the above regulations, you can contact the Office de la protection du consommateur to find out about your options for recourse and to file a complaint. See Contact us to find out how to reach us.