Is a collection agent contacting you at work? The agent may contact you, or the person who acts as guarantor, only one time. The person who acts as guarantor has agreed to pay in your place if you fail to do so.

Conditions to contact you at work

Collection agents are allowed to contact you at work in either of the following situations:

  • they do not have your personal address or telephone number; or
  • they have unsuccessfully attempted to contact you by telephone at home or were unable to contact the person who acts as guarantor.

If you have granted your authorization to be contacted at work, the agent is not limited to a single call.

Complaints

If a collection agent fails to abide by these rules when contacting you, you may file a complaint with the Office de la protection du consommateur. The page titled Contact Us lists our contact information.


Last update : July 29, 2020

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.