Est-ce que cette information vous à été utile?

I would like to ask the Office a question about a consumer-related issue.

You can reach one of our customer service officers by telephone or in writing using our information request form.

I would like to comment on the contents of this page.

Important: This box is only to be used to submit comments on the contents of this page for purposes of improvement (broken links, incomplete or obsolete information, etc.). If you have a question to ask the Office or would like to file a complaint, please contact us by telephone or in writing using our information request form.

Based on the type of credit contract you have entered into, the merchant must abide by certain rules. These rules govern the terms of reimbursement, conditions to send a statement of account, etc.

Payments

Refer to the following sections for more details about your payments:

Statement of account

Refer to the following sections for more details about your statement of account:

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.

Survey about the Office website

To improve its website, the Office de la protection du consommateur invites you to answer a short survey following your visit.

By participating, you will have the chance to win one of 10 one-year subscriptions to Protégez-Vous magazine.

Would you like to participate?

Yes No