Has a collection agent contacted you, but you are not the person who owes the sum of money being claimed? The agent may have confused you with another person with the same name.

Right from the 1st contact, let the agent know he or she has made a mistake. The agent will not be allowed to contact you again. If he or she does, you may file a complaint with the Office de la protection du consommateur. The page titled Contact Us lists our contact information.

Last update : July 29, 2020

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.