Did you change your mind? Are you ill? Is something preventing you from leaving at the last minute? To cancel a trip, check out the possible options available to you as soon as possible. You will increase your chances of receiving compensation.

Cancellation terms and travel agencies

Travel agencies are not required to reimburse you if you cancel your trip, unless your contract contains a clause providing for that situation. Personal reasons, health problems or concerns regarding political unrest do not entitle you to cancel. For example, a recommendation made by your government to avoid a certain country for safety reasons does not obligate the travel agency to reimburse you.

You can try negotiating with your travel agent in order to postpone the date of your trip or change destinations without penalties.

Document describing the cancellation terms

The travel agent is required to give you a document that describes the terms in the event of a cancellation. If you purchased your trip by telephone or through the Internet within 7 days of your departure, the cancellation terms may be communicated to you verbally.

Travel insurance

Some travel insurance contracts provide for compensation in the event of a cancellation for reasons that are not covered by travel agencies. It is worth looking into this option.

Credit card purchases

If you pay by credit card, you can ask the credit card company if it accepts to compensate you on a voluntary basis.

Agencies without a licence or providing false information

You just realised that your travel agency does not have a licence issued by the Office de la protection du consommateur. Did your travel counsellor forget to mention important information to you? (For instance, the counsellor reserved a room for you in a hotel that does not accept children even though you mentioned that you were travelling with your children.)

In these situations it is advisable to try and discuss the problem with your travel agent in order to obtain a reimbursement. If the agent refuses, notify the Office de la protection du consommateur and file a complaint. The Contact us page provides you with our contact information.

You must also send a formal notice to the travel agent and if applicable, file a claim with the small claims court. For more information, consult the pages dealing with Sending a formal notice and Filing a claim with the small claims court.

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Last update : July 18, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.