Go to content
Go to secondary navigation
Office de la protection du consommateur
Français
Contact us
Français
Contact us
Home
Section dedicated to
consumers
Information per Good or Service
Information per Consumption Topic
Get Information About a Merchant
Resolve a Problem With a Merchant
Indemnisation
Section dedicated to
merchants
Licenses and Certificates Delivered by the Office
Information par secteurs de commerce
Information par pratiques de commerce
Surveillance : respect des lois par les commerçants
Sections dedicated to
other clienteles
Section pour les
parents
Section pour les
enseignants
Section pour les
médias
Latest news
Toutes les actualités
Conseils, avis et mises en garde
Communiqués de presse
Poursuites et condamnations
Fermetures et faillites de commerces
Nouvelles de l'Office et de ses lois
RSS Feed
About the Office
The Office
Laws and Regulations
Enquêtes et autres interventions de l'Office auprès des commerçants
Surveillance : respect des lois par les commerçants
Activités d'éducation
Publications officielles et autres documents
Relations avec les médias
Quality of the services provided by the Office: complaints or comments
Declaration of services to the public
Access to information and privacy
Prix de l'Office
PARLe: The Platform to Assist in the Resolution of Litigation Electronically
L'Associé
Sitemap
Accessibility
Privacy Policy
Access to information
Section dedicated to
consumers
Travel
Travel
Consumer Tips
Before Buying a Trip
Checking Whether the Travel Agency Has a Licence
Choosing a Certified Travel Counsellor
Getting Information Before Buying Online
Being Aware of Advertising Rules
Knowing the Conditions That Apply to Price Changes
Asking if a Trip Can Be Cancelled
Being Well Prepared
Before Signing a Time Share Accomodation Contract
What the Contract Must Contain
Payment Terms and Conditions
Cancellation Terms and Conditions
Beware of Certain Sales Strategies
Cancelling a Trip
Compensation Fund for Customers of Travel Agents
What is the Fund?
Situations covered by the Fund
Procedure to be reimbursed by the Fund
Cas majeurs d’indemnisation
Réclamations : portrait de la dernière année
Administration du fonds
FAQ About the Fund
Frequently Asked Questions in Connection With COVID-19
Dissatisfaction With Received Services
Time Share Vacations
What Is a Time Share Accommodation Contract?
Contents of the Contract
Cancelling, Modifying and Renewing a Contract
Organising a Group Trip
Travel
Travel
Consumer Tips
Before Buying a Trip
Checking Whether the Travel Agency Has a Licence
Choosing a Certified Travel Counsellor
Getting Information Before Buying Online
Being Aware of Advertising Rules
Knowing the Conditions That Apply to Price Changes
Asking if a Trip Can Be Cancelled
Being Well Prepared
Before Signing a Time Share Accomodation Contract
What the Contract Must Contain
Payment Terms and Conditions
Cancellation Terms and Conditions
Beware of Certain Sales Strategies
Cancelling a Trip
Compensation Fund for Customers of Travel Agents
What is the Fund?
Situations covered by the Fund
Procedure to be reimbursed by the Fund
Cas majeurs d’indemnisation
Réclamations : portrait de la dernière année
Administration du fonds
FAQ About the Fund
Frequently Asked Questions in Connection With COVID-19
Dissatisfaction With Received Services
Time Share Vacations
What Is a Time Share Accommodation Contract?
Contents of the Contract
Cancelling, Modifying and Renewing a Contract
Organising a Group Trip
Travel
Consumer Tips
Before Buying a Trip
»
Checking Whether the Travel Agency Has a Licence
Choosing a Certified Travel Counsellor
Getting Information Before Buying Online
Being Aware of Advertising Rules
Knowing the Conditions That Apply to Price Changes
Asking if a Trip Can Be Cancelled
Being Well Prepared
Before Signing a Time Share Accomodation Contract
»
What the Contract Must Contain
Payment Terms and Conditions
Cancellation Terms and Conditions
Beware of Certain Sales Strategies