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Section dedicated toconsumers

  • Travel
    • Travel
      • Consumer tips
        • Before buying a trip
          • Checking whether the travel agency has a licence
          • Choosing a certified travel counsellor
          • Getting information before buying online
          • Being aware of advertising rules
          • Knowing the conditions that apply to price changes
          • Asking if a trip can be cancelled
          • Being well prepared
        • Before signing a time share accomodation contract
          • What the contract must contain
          • Payment terms and conditions
          • Cancellation terms and conditions
          • Beware of certain sales strategies
      • Cancelling a trip
      • Compensation Fund for Customers of Travel Agents
        • What is the Fund?
        • Situations covered by the Fund
        • Procedure to be reimbursed by the Fund
        • Cas majeurs d’indemnisation
        • Réclamations : portrait de la dernière année
        • Administration du fonds
        • FAQ about the Fund
        • Questions fréquentes en lien avec la COVID-19
      • Dissatisfaction with received services
      • Time share vacations
        • What is a timeshare accommodation contract?
        • Contents of the contract
        • Cancelling, modifying and renewing a contract
      • Organising a group trip
Travel
  • Travel
    • Consumer tips
      • Before buying a trip
        • Checking whether the travel agency has a licence
        • Choosing a certified travel counsellor
        • Getting information before buying online
        • Being aware of advertising rules
        • Knowing the conditions that apply to price changes
        • Asking if a trip can be cancelled
        • Being well prepared
      • Before signing a time share accomodation contract
        • What the contract must contain
        • Payment terms and conditions
        • Cancellation terms and conditions
        • Beware of certain sales strategies
    • Cancelling a trip
    • Compensation Fund for Customers of Travel Agents
      • What is the Fund?
      • Situations covered by the Fund
      • Procedure to be reimbursed by the Fund
      • Cas majeurs d’indemnisation
      • Réclamations : portrait de la dernière année
      • Administration du fonds
      • FAQ about the Fund
      • Questions fréquentes en lien avec la COVID-19
    • Dissatisfaction with received services
    • Time share vacations
      • What is a timeshare accommodation contract?
      • Contents of the contract
      • Cancelling, modifying and renewing a contract
    • Organising a group trip

TravelConsumer tips

  • Before buying a trip »
    • Checking whether the travel agency has a licence
    • Choosing a certified travel counsellor
    • Getting information before buying online
    • Being aware of advertising rules
    • Knowing the conditions that apply to price changes
    • Asking if a trip can be cancelled
    • Being well prepared
  • Before signing a time share accomodation contract »
    • What the contract must contain
    • Payment terms and conditions
    • Cancellation terms and conditions
    • Beware of certain sales strategies

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