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Office de la protection du consommateur
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Section dedicated to
consumers
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merchants
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Enquêtes et autres interventions de l'Office auprès des commerçants
Surveillance : respect des lois par les commerçants
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PARLe: The Platform to Assist in the Resolution of Litigation Electronically
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Section dedicated to
consumers
Travel
Travel
Consumer Tips
Before Buying a Trip
Checking Whether the Travel Agency Has a Licence
Choosing a Certified Travel Counsellor
Getting Information Before Buying Online
Being Aware of Advertising Rules
Knowing the Conditions That Apply to Price Changes
Asking if a Trip Can Be Cancelled
Being Well Prepared
Before Signing a Time Share Accomodation Contract
What the Contract Must Contain
Payment Terms and Conditions
Cancellation Terms and Conditions
Beware of Certain Sales Strategies
Cancelling a Trip
Compensation Fund for Customers of Travel Agents
What is the Fund?
Situations covered by the Fund
Procedure to be reimbursed by the Fund
Cas majeurs d’indemnisation
Réclamations : portrait de la dernière année
Administration du fonds
FAQ About the Fund
Frequently Asked Questions in Connection With COVID-19
Dissatisfaction With Received Services
Time Share Vacations
What Is a Time Share Accommodation Contract?
Contents of the Contract
Cancelling, Modifying and Renewing a Contract
Organising a Group Trip
Travel
Travel
Consumer Tips
Before Buying a Trip
Checking Whether the Travel Agency Has a Licence
Choosing a Certified Travel Counsellor
Getting Information Before Buying Online
Being Aware of Advertising Rules
Knowing the Conditions That Apply to Price Changes
Asking if a Trip Can Be Cancelled
Being Well Prepared
Before Signing a Time Share Accomodation Contract
What the Contract Must Contain
Payment Terms and Conditions
Cancellation Terms and Conditions
Beware of Certain Sales Strategies
Cancelling a Trip
Compensation Fund for Customers of Travel Agents
What is the Fund?
Situations covered by the Fund
Procedure to be reimbursed by the Fund
Cas majeurs d’indemnisation
Réclamations : portrait de la dernière année
Administration du fonds
FAQ About the Fund
Frequently Asked Questions in Connection With COVID-19
Dissatisfaction With Received Services
Time Share Vacations
What Is a Time Share Accommodation Contract?
Contents of the Contract
Cancelling, Modifying and Renewing a Contract
Organising a Group Trip
Travel
Consumer Tips
Before Buying a Trip
»
Checking Whether the Travel Agency Has a Licence
Choosing a Certified Travel Counsellor
Getting Information Before Buying Online
Being Aware of Advertising Rules
Knowing the Conditions That Apply to Price Changes
Asking if a Trip Can Be Cancelled
Being Well Prepared
Before Signing a Time Share Accomodation Contract
»
What the Contract Must Contain
Payment Terms and Conditions
Cancellation Terms and Conditions
Beware of Certain Sales Strategies
