When making phone or mail purchases, make sure to do business with trustworthy merchants.

Getting information about a merchant

If you do not know a merchant, do some research and ask the opinions of people who have already done business with them. You can also consult an official registry, for example the Registraire des entreprises du Québec.

You can also get information about a merchant by using our tool Get information about a merchant. By entering the name of a company, you will find out:

  • if the Office has intervened with it;
  • if it has received formal notices from other consumers.

Recorded messages

When making a phone purchase, it’s always better to speak to a “real” person. Be careful with recorded messages. It might be more difficult, or even impossible, to get the information you need about the products you want to order if you cannot speak to an actual person.


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.