Before buying an additional warranty (sometimes called “extended warranty”), be aware that any good purchased from a merchant is covered by warranties provided by law.
Legal warranties entitle you to expect that the item you are buying:
- will serve the purpose for which it was bought;
- will have a reasonable lifetime, given the price paid, the contract, and the conditions of use;
- will not contain hidden defects – that is, important defects that were present before the sale, that were not mentioned to you and that you could not have noticed, even if you were observant;
- will conform to the description written in the contract and the advertising, and to the merchant’s statements.
Additional warranty offered by phone
Before offering an additional warranty by phone, a merchant must:
- inform you of the existence and contents of some legal warranties by reading the following text: “The law provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time”;
- verbally inform you of the existence and duration of the warranty offered for free by the manufacturer, if applicable. Upon your request, the merchant must also verbally inform you how you can access all of the warranty’s conditions.
If you decide to buy the additional guarantee, the merchant has to send a written notice (245.5 KB) about the legal warranty within 15 days following your purchase. The merchant can also send this notice electronically, but it must be legible and you must be able to easily print and retain it.
Additional warranty offered by mail
Before offering an additional warranty by mail, a merchant must:
- inform you of existing legal warranties and tell you what they cover. To do so, they must provide a written notice, which should only include mandatory information (245.5 KB), such as the fact that the item must serve for normal use for a reasonable period of time. The notice should be legible and you must easily be able to retain it;
- inform you of the existence and duration of the warranty offered for free by the manufacturer, if applicable. This information must be expressly brought to your attention and be legible. Upon your request, the merchant must also tell you how you can access all of the warranty’s conditions.
Last update : November 12, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.