Before purchasing a coupon on a group purchasing Web site, check its refund policy. It may not be possible to cancel a transaction if you change your mind.

Merchant terms and conditions

Merchants are free to set their own terms and conditions. Some offer a satisfaction guarantee and will refund your coupon upon request. Others may provide a refund only if you submit your request within 14 days of your purchase.

Deadline to use the coupon

The Office de la protection du consommateur recommends using your coupon shortly after purchasing it. If you wait too long, the business where your coupon is valid could close or go bankrupt. Using the coupon will be difficult or impossible if this should occur.


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.