In an advertisement, a merchant may not provide false or misleading information about the existence, scope or length of a warranty.

Examples of illegal advertisements

A merchant advertises a warranty that covers any breakage and all repairs, for example. The merchant may not provide such information if, in actual fact, certain components or types of repairs are excluded.

Here is another example : a merchant advertises a 7-year warranty against rust on a new car. This is false information if, in reality, this warranty only takes effect once the manufacturer’s original warranty expires.


Last update : November 13, 2020

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.