A prepaid card (such as a gift card) redeemable for specific goods or services must contain the following information:

  • the terms of use of the card;
  • fees that may be charged, in cases where such fees are permitted by law;
  • how to check the card’s balance (the amount remaining);
  • the date as of which the merchant can charge additional fees for the goods or services;
  • the date when the merchant requires you to replace the card, if applicable.

These details provide you with all the necessary information regarding the use of the card. They must appear on the card. Otherwise, the merchant must provide you with a written document containing the information. In all cases, you must receive clear information about what you are purchasing.


Last update : November 24, 2017

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.