A merchant selling you a prepaid card (such as a gift card) redeemable for specific goods or services must respect the following rules.

Prohibited practices

It is prohibited for a merchant to:

  • indicate an expiry date on the card;
  • charge fees for using the card;
  • charge fees to replace the card, if the card is being replaced at the merchant’s request.

Cards purchased at your home

If you purchase prepaid cards with a value of greater than $100 from a merchant who comes to your home, the merchant is subject to the rules related to itinerant sales. See itinerant sales for more details.

Cards purchased online

If you have purchased cards online or by telephone, the merchant is subject to the rules related to remote agreements. See the following sections:

If you have bought a card on a group purchasing Web site, see Group purchasing Web sites.

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Last update : May 1, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.