Before purchasing a prepaid card (such as a gift card), verify the merchant’s refund policy. It may not be possible to cancel the transaction if you change your mind.

Merchants are free to set their own refund policies. They must, however, comply with the rules they have put in place.

The Office de la protection du consommateur recommends using your card shortly after purchasing it. If you wait too long, the business where your card is valid could close or go bankrupt. Using the coupon will be difficult or impossible if this should occur.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.