If you wish to exchange a grocery item you purchased or ask for it to be refunded, you must consider the merchant’s exchange and refund policy. The law does not force merchants to grant a refund or provide a credit note if you changed your mind or mistakenly bought the wrong item.

What you should have on hand before requesting an exchange or a refund

When you go back to the store to request an exchange or a refund, make sure you have the invoice and the item’s packaging on hand. By doing so, you will save the staff from doing time-consuming research, which could make the exchange or refund process easier.

Defective items

The merchant is responsible for defective items. If you purchase a defective item, the merchant can either replace it or refund it. The decision is theirs.


Last update : November 24, 2017

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.