If you wish to exchange a grocery item you purchased or ask for it to be refunded, you must consider the merchant’s exchange and refund policy. The law does not force merchants to grant a refund or provide a credit note if you changed your mind or mistakenly bought the wrong item.
What you should have on hand before requesting an exchange or a refund
When you go back to the store to request an exchange or a refund, make sure you have the invoice and the item’s packaging on hand. By doing so, you will save the staff from doing time-consuming research, which could make the exchange or refund process easier.
The merchant is responsible for defective items. If you purchase a defective item, the merchant can either replace it or refund it. The decision is theirs.
Last update : October 15, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.