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Office de la protection du consommateur
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  • Home
  • Section dedicated to consumers
    • Information per Good or Service
    • Information per Consumption Topic
    • Get Information About a Merchant
    • Resolve a Problem With a Merchant
    • Indemnisation
  • Section dedicated to merchants
    • Licenses and Certificates Delivered by the Office
    • Information par secteurs de commerce
    • Information par pratiques de commerce
    • Surveillance : respect des lois par les commerçants
  • Sections dedicated to specific clienteles
    • Section pour les parents
    • Section pour les enseignants
    • Section pour les personnes immigrantes
    • Section pour les médias
  • Latest news
    • Toutes les actualités
    • Conseils, avis et mises en garde
    • Communiqués de presse
    • Poursuites et condamnations
    • Fermetures et faillites de commerces
    • Nouvelles de l'Office et de ses lois
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  • About the Office
    • The Office
    • Laws and Regulations
    • Enquêtes et autres interventions de l'Office auprès des commerçantsSurveillance : respect des lois par les commerçants
    • Activités d'éducation
    • Publications officielles et autres documents
    • Relations avec les médias
    • Quality of the services provided by the Office: complaints or comments
    • Declaration of services to the public
    • Access to information and privacy
    • Prix de l'Office
    • Parle consommation : Online Tool for Settling Disputes between Consumers and Merchants
    • Infolettre pour nos partenaires
    • L'Associé
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Section dedicated toconsumers

  • Consumer Goods
    • Furniture
      • Consumer Tips: Before Buying Furniture
        • Being Informed Before Making a Down Payment
        • Inquiring about Exchange and Refund Policies
        • Inquiring about Cancellation Policies
        • Agreeing on a Delivery Date
        • Being Aware of Legal Warranties
      • Delivery Problems
      • Warranties and Damaged Furniture
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranties
      • Misleading Advertising or False Information
      • Cancelling a Purchase
      • Other Topics Related to Furniture
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • On Account Purchases
    • Appliances
      • Consumer Tips
        • Before Buying Appliances
          • Being Informed Before Making a Down Payment
          • Being Aware of Legal Warranties
          • Inquiring About Exchange and Refund Policies
          • Inquiring About Cancellation Policies
          • Agreeing on a Delivery Date
        • Before Having Appliances Repaired
          • Getting a Written Evaluation
          • Being Aware That a Detailed Invoice is Mandatory
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Appliances
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Appliances
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • Directory of Eco-Labels
    • Small Appliances
      • Consumer Tips
        • Before Buying a Small Appliance
          • Being Informed Before Making a Down Payment
          • Inquiring About Exchange and Refund Policies
          • What to Do About a Pricing Error Noticed at the Register
        • Before Having Small Appliances Repaired
          • Getting a Written Evaluation
          • Being Aware That a Detailed Invoice is Mandatory
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Small Appliances
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Small Appliances
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
    • Electronic Devices
      • Consumer Tips
        • Before Buying Electronic Devices
          • Being Informed Before Making a Down Payment
          • Inquiring About Exchange and Refund Policies
          • Being Aware of Legal Warranties
          • What to Do About a Pricing Error Noticed at the Register
          • Agreeing on a Delivery Date
        • Before Having Electronic Devices Repaired
          • Getting a Written Evaluation
          • Being Aware That a Detailed Invoice is Mandatory
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Electronic Device
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Electronic Devices
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • Cable or Satellite Television Services
        • Cellular and Home Phone Services
    • Computers and Tablets
      • Consumer Tips
        • Before Buying a Computer or a Tablet
          • Being Informed Before Making a Down Payment
          • Inquiring About Exchange and Refund Policies
          • Being Aware of Legal Warranties
          • What to Do About a Pricing Error Noticed at the Register
          • Agreeing on a Delivery Date
        • Before Having a Computer or a Tablet Repaired
          • Getting a Written Evaluation
          • Being Aware That a Detailed Invoice Is Mandatory
      • Delivery Problems
      • Misleading Advertising or False Information
      • Warranties and Damaged Computer or Tablet
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
      • Cancelling a Purchase
      • Problems Following Repairs
      • Other Topics Related to Computers and Tablets
        • Rebate Announced After Purchase
        • Declined Gift or Prepaid Card
        • Internet Connection
    • Food and Groceries
      • Pricing Problems
      • Out of Stock Sale Item
      • Exchanges or Refunds
      • Other Topics Related to Food and Groceries
        • Declined Gift or Prepaid Card
        • Weight-loss Products
        • Food Safety, Certification and Origin
    • Clothing
      • Warranties Provided by the Law
      • Pricing Error at the Register
      • Out of Stock Sale Clothes and Shoes
      • Exchanges or Refunds
      • Purchases Made Online or by Phone
      • Other Topics Related to Clothing and Shoes
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
        • Directory of Eco-Labels
    • Pets and Pet Accessories
      • Warranties on Pets and Pet Accessories
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty for Accessories
      • Out of Stock Sale Pets and Accessories
      • Pricing Error at the Register
      • Purchases Made Online or by Phone
      • Exchanges or Refunds
      • Other Topics Related to Pets and Pet Accessories
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
AppliancesStoves, refrigerators, washing machines, dishwashers, etc.
  • Appliances
    • Consumer Tips
      • Before Buying Appliances
        • Being Informed Before Making a Down Payment
        • Being Aware of Legal Warranties
        • Inquiring About Exchange and Refund Policies
        • Inquiring About Cancellation Policies
        • Agreeing on a Delivery Date
      • Before Having Appliances Repaired
        • Getting a Written Evaluation
        • Being Aware That a Detailed Invoice is Mandatory
    • Delivery Problems
    • Misleading Advertising or False Information
    • Warranties and Damaged Appliances
      • Warranties Provided for by Law
      • Merchant or Manufacturer Warranty
      • Additional Warranty
    • Cancelling a Purchase
    • Problems Following Repairs
    • Other Topics Related to Appliances
      • Rebate Announced After Purchase
      • Declined Gift or Prepaid Card
      • Directory of Eco-Labels
Exemples de jugements aux petites créances

Appliances

  • Consumer Tips »
    • Before Buying Appliances
    • Before Having Appliances Repaired
  • Delivery Problems »
  • Misleading Advertising or False Information »
  • Warranties and Damaged Appliances »
    • Warranties Provided for by Law
    • Merchant or Manufacturer Warranty
    • Additional Warranty
  • Cancelling a Purchase »
  • Problems Following Repairs »
  • Other Topics Related to Appliances »
    • Rebate Announced After Purchase
    • Declined Gift or Prepaid Card
    • Directory of Eco-Labels
You recommend this page: https://www.opc.gouv.qc.ca/
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