You can try to get compensation when you think the electronic device you purchased does not correspond to the agreement you had with the merchant.
The electronic device you purchase must conform:
- to its description on the contract or the invoice;
- to what was described by the vendor;
- to the advertising in which it is featured.
For example, in an advertisement, a merchant cannot indicate the price of an electronic device and use the photo of another electronic device that is more expensive and of better quality.
Recourse
The law provides for recourse when merchants fail to abide by their statements or advertisements. But first, try to reach an agreement with the merchant.
Tools made available by the Office
To help you resolve your problem, the Office has made various tools available to you. First, refer to the Resolve a problem with a merchant section, which presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant in order to reach an agreement.
The Office also makes available information kits tailored to problems of an exclusively civil nature. They cover reasonable durability of goods, deliveries, warranties and non-conformity of goods or services. The Download an information kit page provides all the information you need.
Last update : May 3, 2021
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.