We welcome your information requests and complaints.
Before contacting us
First, check to see if your request is one of the consumer issues not covered by the Office. Then consult our Web site for a variety of information that may be useful to you, depending on the good, service or problem in question.
The section on how to resolve a problem with a merchant outlines the various steps involved in reaching an agreement. You can also download an information kit that fits your situation.
You can contact us from anywhere in Quebec and Canada.
- Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.;
- Make sure you have on hand the documents related to your situation (contract, warranty, invoice, receipt, etc.);
- Waiting times vary based on the flow and the nature of the calls received.
| Montréal | 514 253-6556 |
| Québec | 418 643-1484 |
| Another area in Québec or in Canada | 1 888 OPC-ALLO (1 888 672-2556) |
We answer calls in the order they are received, regardless of their point of origin.
The Office de la protection du consommateur has 11 regional offices across Québec. They are open to consumers, without an appointment, according to a predetermined schedule.
Before coming to the office, make sure to consult the schedule of the regional office nearest you. By clicking on one of the offices on the interactive map, you will also obtain its complete address.
Since some of our regional offices operate on a reduced staff, you may come across regional offices that are closed temporarily. Thank you for your understanding.
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Abitibi-Témiscamingue
Rouyn-Noranda (Québec) J9X 7G9255, av. Principale, rez-de-chaussée, bur. 03
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Bas-Saint-Laurent
Rimouski (Québec) G5L 1P4337, rue Moreault, rez-de-chaussée, bur. 01
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Capitale-Nationale and Chaudière-Appalaches (head office)
Québec (Québec) G1K 8W4400, boul. Jean-Lesage, bur. 450
Fax : 418 528-0976Open Tuesday, Wednesday and Thursday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Côte-Nord
Sept-Îles (Québec) G4R 3B1456, rue Arnaud, bur. 1.05
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Estrie
Sherbrooke (Québec) J1H 4A9200, rue Belvédère Nord, bur. 3.02
Open Tuesday and Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Gaspésie–Îles-de-la-Madeleine
Gaspé (Québec) G4X 2W496, montée de Sandy Beach, bur. 1.02 B
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Laurentides et Lanaudière
Saint-Jérôme (Québec) J7Z 4M2500, boul. des Laurentides, bur. 1614
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Centre-du-Québec et Mauricie
Trois-Rivières (Québec) G9A 5S9100, rue Laviolette, rez-de-chaussée, bur. 11
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Montréal, Laval and Montérégie (head office)
Montréal (Québec) H1T 3X25199, rue Sherbrooke Est, Aile A, bur. 3671
Fax : 514 864-2399Open Tuesday, Wednesday and Thursday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Outaouais
Gatineau (Québec) J8X 4C2170, rue Hôtel-de-Ville, bur. 8.400
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Saguenay–Lac-Saint-Jean
Saguenay (Québec) G7X 8L63950, boul. Harvey, bur. 2.12
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
