Resolve a problem with a merchantLegal Support Organizations

• Barreau du Québec referral service
• Organizations serving several regions
• Regional organizations
• Assistance to prepare a small claims court case

The Office de la protection du consommateur advises you to contact a legal support organization before presenting a case to the small claims court. These organizations will provide information and valuable advice to help you prepare your case and point out elements to consider in your request.

The opening hours and services offered may vary according to the organization and the region it is located in. We recommend that you contact an organization before visiting them in person. 

Note that some organizations may also charge consultation fees.

The Web site Votre boussole juridique (in French only), also allows you to find community, government, and institutional services offered for free or inexpensively in your region.

Barreau du Québec referral service

The Barreau du Québec offers referral services to all citizens of the province of Québec. Consultations are by appointment only.

Organizations serving several regions

Association des avocats et avocates de province Referral Service
By appointment only
1 866 954-3528

Legal Aid Offices
View the contact information for legal aid offices on the website of the Commission des services juridiques.
1 800 842-2213

Regional organizations

Assistance to prepare a small claims court case

JurisRéférence offers services to help you prepare a small claims court case. The organization will connect you with a lawyer, and assistance plans vary from $150 to $250. These services are offered in the Montréal, Québec City, Montmagny, and Beauce regions.