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If you need help in exercising your recourse options, the Office de la protection du consommateur suggests you contact a legal support organization. They can provide you with more information and valuable advice concerning the points to consider as you undertake your procedures, in particular before filing a small claims case.  

The opening hours and services offered may vary according to the organization and the region it is located in. We recommend that you contact an organization before visiting them in person. 

Note that some organizations may also charge consultation fees.

Suggestions of organizations by region

Other resources available across Québec

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Last update : 24 September 2026

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