Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Electronic module on induction range required replacement less than 2 years after purchase
Claim allowed in part
Summary
Price paid: $2,650.13
Claim for $1,774.42
- $524.42 for cost of repairs
- $750 for inconvenience suffered
- $500 for loss of use of appliance
Amount awarded
$1,274.42
- $524.42 for cost of repairs
- $750 for inconvenience suffered
Full judgment (in French only)
De Pokomandy c. Am-Cam Électroménagers inc. (Corbeil Électroménagers)
September 2021
Range induction module broke twice within 5 years of purchase
Claim allowed
Summary
Price paid: $3,276.78
Claim for $3,189.30
For cost of repairs
Range with enamel interior and oven door that disintegrated after first use of self-cleaning function
Claim allowed in part
Summary
Purchase price: $2,849.99
Claim for $8,217.15
- $3,817.15 for reimbursement of purchase price
- $200 to move range
- $4,200 to store range
Amount awarded
$2,219.53
- $2,069.53 for reimbursement of purchase price
- $150 to move range
Full judgment (in French only)
Welch c. 9121-4759 Québec inc.
May 2020
Flue collars and venturis of gas range needed repair 3 years after purchase
Claim dismissed
Summary
Price paid: $6,681.82
Claim for $15,000
Unspecified amount
Glass-ceramic cooktop of range cracked 2 years after purchase
Claim allowed
Summary
Price paid: $2,149.99
Claim for $754.09
- $685.16 for cost to repair surface
- $68.93 to reimburse service call
Amount awarded
$754.09
Full judgment (in French only)
Tardif c. Elctrolux Major Appliances Canada
February 2019
Electronic control panel on range stopped working after 38 months of use
Claim allowed in part
Summary
Price paid: $1,115
Claim for $874.66
- $399.66 for cost of repairs;
- $475 in damages.
Amount awarded
$399.66
For cost of repairs
Full judgment (in French only)
January 2019
Combination oven with integrated warm zone that has broken down continuously since purchase and stopped working 4 years after purchase
Claim allowed in part
Summary
Purchase price: $4,374.76
Claim for a sum of money (unspecified amount)
Amount awarded
$4,447.99
- $3,937.28 for reimbursement of the depreciated purchase price;
- $500 for inconvenience suffered;
- $10.71 for mailing costs.
Full judgment (in French only)
December 2018
Inside wall of range deteriorated after the first use of the self-cleaning function
Claim allowed
Summary
Purchase price: $970
Claim for reimbursement of purchase price
Range stopped working approximately 5 years after purchase
Claim allowed in part
Summary
Purchase price: $2,019
Claim for $2,737.61
- $2,019 for reimbursement of purchase price;
- $206.96 for repair costs;
- $11.65 for formal notice charges;
- $500 for inconvenience suffered.
Amount awarded
$1,690.58
- $1,271.97 for depreciated value of range;
- $206.96 for repair costs;
- $11.65 for formal notice charges;
- $200 for inconvenience suffered.
Full judgment (in French only)
Boudreau c. Electrolux Canada Corporation
June 2018
Range became unusable 6 1/2 years after purchase
Claim allowed in part
Summary
Purchase price: $2,989
Claim for $8,769
- $2,989 for reimbursement of sale price;
- $5,220 for restaurant meals for 348 days;
- $560 for lost work hours.
Amount awarded
$2,989
For reimbursement of purchase price
Full judgment (in French only)
Couture c. Spécialistes de l'électroménager
April 2018
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : March 2, 2023
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