Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Refrigerator stopped working 7 years after purchase
Claim allowed in part
Summary
Price paid: $2,199.99
Claim for almost $10,000
Unspecified claim
Amount awarded
$1,709.93
- $1,265 for reimbursement of purchase price
- $344.93 for cost of repairs
- $100 for loss of food
Full judgment (in French only)
Landry c. LG Electronics Canada Inc.
October 2021
Refrigerator that never worked since purchase
Claim allowed in part
Summary
Price paid: $321.93
Claim for $921.93
- $321.93 for reimbursement of sale price
- $200 for inconvenience
- $400 for loss of food
Amount awarded
$721.93
- $321.93 for reimbursement of sale price
- $200 for inconvenience
- $200 for loss of food
Full judgment (in French only)
Bédard c. Bobby Croteau Meubles
September 2021
Refrigerator stopped working 2 years after purchase
Claim allowed in part
Summary
Price paid: $1,099
Claim for $1,249.99
- $879.20 for partial reimbursement of sale price
- $209.99 for cost of extended warranty
- $49.99 for delivery charges
Amount awarded
$879.20
For partial reimbursement of sale price
Full judgment (in French only)
Prest c. Brick Warehouse (Brick)
June 2021
Refrigerator shelves broke less than 2 years after sale
Claim allowed in part
Summary
Price paid: $1,148.60
Claim for $1,233.79
Unspecified amount
Amount awarded
$862.31
- $804.02 for partial reimbursement of sales price
- $58.29 for cost of repairs
Full judgment (in French only)
Boivin c. KD Électroménagers (Lévesque Électroménagers)
April 2021
Freezer stopped working approximately 5 ½ years after purchase
Claim allowed in part
Summary
Price paid: unspecified
Claim for $1,860.01
- For reimbursement of purchase price
- For loss of food
Amount awarded
$1,573.34
- $573.34 in reduction of sales price
- $1,000 for loss of food
Full judgment (in French only)
Lemieux c. Electrolux Canada Corp.
March 2021
Refrigerator stopped working after 6½ years
Claim allowed in part
Summary
Purchase price: $1,399.99
Claim for $1,806.05
Unspecified
Amount awarded
$1,218.32
- $758.33 for loss of use of refrigerator
- $209.99 for reimbursement of maintenance plan
- $250 for inconvenience suffered, loss of food and time, cost of repairs and technician’s visit
Full judgment (in French only)
Claveau c. Samsung Electronics Canada Inc.
March 2020
Refrigerator stopped working 6½ years after purchase
Claim allowed
Summary
Purchase price: $1,193
Claim for $760.88
- $461.88 for cost of repairs
- $299 in damages
Amount awarded
$760.88
Full judgment (in French only)
Nolet c. LG Électroniques Canada inc.
February 2020
Refrigerator stopped working 4 months after purchase
Claim allowed in part
Summary
Purchase price: $974.93
Claim for cancellation of sale and damages
- $974.93 for reimbursement of sales price
- $175 for reimbursement of used freezer
- $58 for loss of food
- $1,000 for inconvenience suffered
- $1 per day for storage charges
Amount awarded
$1,474.93
- $974.93 for reimbursement of purchase price
- $500 for all damages suffered
Full judgment (in French only)
January 2020
Refrigerator stopped working approximately 2 years after purchase
Claim allowed in part
Summary
Price paid: $3,759.68
Claim for $5,690.15
Unspecified amount
Amount awarded
$5,656.80
- $3,759.68 to reimburse price paid;
- $1,397.12 for repair costs;
- $500 for loss of food.
Full judgment (in French only)
Bergeron c. LG Electronics Canada Inc.
August 2019
Refrigerator’s cooling mechanism and water distributor stopped working correctly 5 months after purchase
Claim allowed in part
Summary
Price paid: $2,374.89
Claim for $3,069.71
Reimbursement of sales price and cost of extended warranty
Amount awarded
$3,031.47
- $2,776.48 to reimburse sales price;
- $254.99 to reimburse cost of extended warranty.
Full judgment (in French only)
Tardif c. Spécialistes de l'électroménager de l'Estrie
May 2019
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : March 2, 2023
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