Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Computer that would not start 21 months after purchase
Claim allowed in partSummary
Purchase price: $1,610.68
Claim for $1,823.37
- $1,610.68 for reimbursement of purchase price
- $212.69 for the cost to send the computer for repairs
Amount awarded
$1,000
For the estimated cost of repairs
Full judgment (in French only)
Amarouche c. Asus Computer International
March 2022
Laptop computer’s hard drive is defective 3 months after purchase
Claim allowedSummary
Price paid: $1,142.85
Claim for annulment of sale and for damages
- $1,142.85 for reimbursement of purchase price;
- $248.39 for cost to return device;
- $300 for inconvenience suffered.
Power button on computer experienced problems 4 months after purchase
Claim allowed in partSummary
Purchase price: unspecified
Claim for $1,518.82
Reimbursement of purchase price and postal charges
Amount awarded
$1,801.79
Unspecified reason
Full judgment (in French only)
March 2018
Computer’s operating system no longer working 14 months after purchase
Claim allowed in partSummary
Purchase price: $787.57
Claim for $630.06
Grounds not specified
Amount awarded
$500
Taking into account the computer’s adequate functioning during ¼ of its useful life
Full judgment (in French only)
Boucher c. 9259-8531 Québec inc. (Ordi en gros)
May 2016
Tablet stopped working after one month of use
Claim allowed in partSummary
Purchase price: $549.79 and $50 for screen protector
Claim for $2,054.64
Reimbursement of purchase price and inconvenience suffered
Amount awarded
$773.99
- Reimbursement of purchase price;
- $34.48 for screen protector;
- $6.84 for transportation expenses;
- $30 for loss of time;
- $100 for inconvenience suffered;
- $52.88 for postage expenses.
Full judgment (in French only)
Richard c. Best Buy Ltd. (Centre Laval)
December 2015
Computer stopped working 3 ½ years after purchase
Claim allowed in partSummary
Purchase price: not specified
Claim for $2,863.93
- $1,424 for purchase of a new computer;
- $113.93 for cost of estimate;
- $25 for online service fees;
- $506.97 for transportation expenses;
- $18.25 for postage expenses;
- $8.18 for stationery expenses;
- $17.16 for photocopy expenses;
- $500 for inconvenience suffered.
Amount awarded
$1,147.20
- 40% of $565.68, i.e., cost of a new computer;
- $113.93 for cost of estimate;
- $25 for online service fees;
- $150 for transportation expenses;
- $18.25 for postage expenses;
- $8.18 for stationery expenses;
- $17.16 for photocopy expenses;
- $250 for inconvenience suffered.
Full judgment (in French only)
September 2015
Tablet purchased in December 2013 does not recharge properly
Claim allowedSummary
Purchase price: $323.81
Claim for $366.78
- $323.81 for purchase price of the tablet;
- $32.47 for the case;
- $10.50 for expenses incurred for demand letter.
Problems with the hard disk and battery of laptop computer 4 months after purchase
Claim allowed in partSummary
Purchase price: $550
Claim for $3,550
- $550 for reimbursement of purchase price;
- $3,000 for moral damages.
Amount awarded
$550
Purchase price
Full judgment (in French only)
October 2014
Computer stopped working six months after purchase
Claim allowed in partSummary
Purchase price: $1,737.96
Claim for $5,000
Reimbursement of purchase price of computer and other products, and damages
Amount awarded
$2,497.96
Full judgment (in French only)
Deliba c. Future Shop, service juridique
November 2013
Display model computer found to be defective two months after purchase
Claim allowed in partSummary
Purchase price: $954.44, plus $349.99 for extended warranty
Claim for $7,000
Reimbursement of purchase price of the computer, extended warranty, and various additional damages
Amount awarded
$1,000
Reason not specified
Full judgment (in French only)
Michaud c. Future Shop/Best Buy ltée.
February 2013
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : June 27, 2023
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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