The advertised price must include all of the amounts you will be required to pay for a weight loss product. The total price must be emphasized over the individual amounts it includes. The price cannot be increased, unless products or services are added at your request.
Amounts that can be added at the time of payment
Certain amounts may be excluded from the advertised price. These are amounts that must be collected and remitted to a public authority by virtue of a law or regulation. Taxes (GST and QST) are examples of amounts that can be added at the time of payment.
Example of illegal advertising
A merchant advertises a set of products for $50. At the time of payment, you find out that to qualify for that price, you have to pay $15 to open a file.
If you have a problem
Is the advertised price not the one you are asked to pay? You are entitled to pay the advertised price.
You can also file a complaint with the Office de la protection du consommateur if you see that a merchant does not comply with pricing rules. You can find our contact information in the Contact us page.
Last update : November 24, 2017
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
