The amount paid to purchase a gift card or a voucher is protected.

Gift card

If you purchased a gift card that can be redeemed for care treatments, you should know that the merchant cannot set an expiry date for its use. The section on gift cards provides additional information on this subject.

Group purchasing websites

A prepaid card, such as a voucher, purchased on a group purchasing website is always worth the amount that was paid to purchase it. A discount may be valid for a limited period of time, but the card always retains its full value.

Example: You paid $100 for a voucher that entitles you to receive 10 hair removal sessions regularly priced at $300. You schedule an appointment for your first session after the expiry date indicated on the card. The merchant can claim $200, that is, the difference between the $100 you paid for the card and the regular price of the sessions.


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.