Pet accessories and some pets can be purchased online or by phone. It is possible to cancel your purchase without charge and within short elapsed time periods if the merchant has not respected certain commitments.

First, you should review the merchant’s exchange and refund policy to see whether it applies to your situation. If it does not, you may be able to cancel your purchase if you respect set conditions and time limits.

Consult the following pages for more information: Conditions to cancel an online purchase and Conditions to cancel a purchase made by phone or by mail.

Delivery problems

It is also possible to cancel a purchase if the item you ordered is not delivered. For more information, please see Delivery problems.

Last update : November 27, 2017

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.