If you wish to exchange a piece of furniture you purchased or ask for it to be refunded, you must consider the merchant's exchange and refund policy. The law does not force merchants to grant a refund or provide a credit note if you changed your mind or mistakenly bought the wrong item.

However, the merchant does have obligations if the piece of furniture you purchased is defective. For more information, please see the page about the reasonable lifetime of a piece of furniture.

What you should have on hand before requesting an exchange or a refund

When you go back to the store to request an exchange or refund, make sure you bring the following with you:

• the invoice;
• the packaging;
• documents stating the store's exchange and refund policy;
• the maintenance instructions;
• documents stating the piece of furniture's warranty.

By doing so, you will save the staff from doing time-consuming research, which could make the exchange or refund process easier.

Cancelling a purchase

The law does not provide for any period of time in which you can cancel an order or a purchase, whether you paid cash, with a credit card, or with a line of credit.

If you purchased a piece of furniture online and the merchant’s policy does not allow you to exchange it or to get a refund, other options can be considered. For more information, please see Cancelling a purchase made online or by phone.

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