You can seek compensation if you believe the furniture you purchased is not compliant with the agreement you entered into with the merchant.

The furniture you purchased must comply with:

  • its description on the contract or the invoice;
  • what was stated by the salesperson;
  • any advertisement in which it is featured.

Examples:

  • in a promotional brochure, a merchant cannot indicate that the cushions of an armchair are filled with goose feathers if, in fact, they are filled with waterfowl feathers, which are not as “fluffy”;
  • in an advertisement, a merchant cannot indicate the price of a piece of furniture and use the photo of another piece of furniture that is more expensive and of better quality.

Recourse

The law provides for recourse when merchants fail to abide by their statements or advertisements. But first, try to reach an agreement with the merchant.

To help you assert your rights, various tools are available to you. You can first contact the Office to check whether you can use PARLe, a quick, free service provided entirely online, to try to settle your dispute with a merchant. The Negotiating with a merchant page can also guide you in the negotiation process.

If the negotiation fails, you can send a formal notice to the merchant. The Sending a formal notice page provides details on this subject.

If the merchant fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.

You can also contact the Office de la protection du consommateur to inquire as to whether you should file a complaint.


Last update : August 1, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.