You can seek compensation if you believe the furniture you purchased is not compliant with the agreement you entered into with the merchant.
The furniture you purchased must comply with:
- its description on the contract or the invoice;
- what was stated by the salesperson;
- any advertisement in which it is featured.
Examples:
- in a promotional brochure, a merchant cannot indicate that the cushions of an armchair are filled with goose feathers if, in fact, they are filled with waterfowl feathers, which are not as “fluffy”;
- in an advertisement, a merchant cannot indicate the price of a piece of furniture and use the photo of another piece of furniture that is more expensive and of better quality.
Recourse
The law provides for recourse when merchants fail to abide by their statements or advertisements. But first, try to reach an agreement with the merchant.
Tools made available by the Office
To help you resolve your problem, the Office has made various tools available to you. First, refer to the Resolve a problem with a merchant section, which presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant in order to reach an agreement.
The Office also makes available information kits tailored to problems of an exclusively civil nature. They cover reasonable durability of goods, deliveries, warranties and non-conformity of goods or services. The Download an information kit page provides all the information you need.
Last update : May 3, 2021
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.