Before buying an electronic device, inquire about the merchant’s exchange and refund policies. The law does not require merchants to refund, exchange or credit an electronic device that you no longer want.

Merchants are free to decide on the terms of their exchange and refund policy. However, once they do adopt one, they are required to comply with its rules.

Precautions to take at purchase time

At the time of purchase, make sure the merchant’s exchange and refund policy is printed on the receipt. If that is not the case, ask the merchant to write the policy down for you.

Always keep a copy of the receipt as well as the warranty information documents to make a potential return easier. You should also make a copy of the invoice, as the original written content could fade over time.


Last update : January 22, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.