Before buying an extended warranty, be aware that any computer or tablet bought from a merchant is covered by warranties provided by law.
Legal warranties entitle you to expect that the device you are buying:
- will serve the purpose for which it was bought;
- will have a reasonable lifetime, given the price paid, the contract, and the conditions of use;
- will not contain hidden defects – that is, important defects that were present before the sale, that were not mentioned to you and that you could not have noticed, even if you were observant;
- will conform to the description written in the contract and the advertising, and to the merchant’s statements.
You also benefit from the same conditions on a second-hand device purchased from a merchant.
Information provided by the merchant in store
Before offering an extended warranty, a merchant must:
- inform you of the existence and contents of some legal warranties by reading the following text: “The Act provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time”. The merchant must also provide a written notice that should only include madatory information (245.5 KB);
- verbally inform you of the existence and duration of the warranty offered for free by the manufacturer, if applicable. Upon your request, the merchant must also verbally inform you how you can access all of the warranty’s conditions.
Last update : October 15, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.