To avoid the inconvenience of delivery delays, the Office de la protection du consommateur advises you to have the following details written down on your invoice:

  • The precise delivery date. Do not accept notes such as “rush,” “urgent,” “priority,” “as soon as possible,” or “in 4 to 6 weeks”;
  • A clause that allows you to cancel the purchase and to receive a refund for the down payment if the delivery is late.

Last update : January 22, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.