Before buying an appliance, inquire about the merchant’s exchange and refund policies. The law does not require merchants to refund, exchange or credit an appliance that you no longer want.
Merchants are free to decide on the terms of their exchange and refund policy. However, once they do adopt one, they are required to comply with its rules.
Measure the appliance you want to buy
Always take the measurements of the appliance you want to buy to make sure it will fit your home. The merchant is not complied to cancel a transaction because an appliance doesn’t fit the space it you intended to place it in.
Precautions to take at purchase time
At the time of purchase, make sure the merchant’s exchange and refund policy is printed on the receipt. If that is not the case, ask the merchant to write the policy down for you.
Always keep a copy of the receipt as well as the warranty information documents to make a potential return easier. You should also make a copy of the invoice, as the original written content could fade over time.
Last update : January 19, 2018
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
