The Office recommends you not sign any document before making the decision to purchase an appliance. Contrary to the popular belief, you do not benefit from a 10-day delay to cancel your purchase if you change your mind.
Cancelling a cash or credit card purchase
No delay is prescribed by law that allows you to cancel the purchase of an appliance you paid for in cash, with a credit card, or with a line of credit. If you want to cancel the purchase, you must come to an agreement with the merchant.
Cancelling an online purchase
Do you plan on purchasing an appliance through an online store? If there’s a problem, the law allows you to cancel your purchase under certain conditions. The page Cancelling a purchase made online or by phone provides more information on this topic.
Last update : May 3, 2021
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.