The Office recommends you not sign any document before making the decision to purchase an appliance. Contrary to the popular belief, you do not benefit from a 10-day delay to cancel your purchase if you change your mind.

Cancelling a cash or credit card purchase

No delay is prescribed by law that allows you to cancel the purchase of an appliance you paid for in cash, with a credit card, or with a line of credit. If you want to cancel the purchase, you must come to an agreement with the merchant.

Cancelling an online purchase

Do you plan on purchasing an appliance through an online store? If there’s a problem, the law allows you to cancel your purchase under certain conditions. The page Cancelling a purchase made online or by phone provides more information on this topic.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.