To avoid the inconvenience of delivery delays, the Office de la protection du consommateur advises you to have the following details written down on your invoice:

  • The precise delivery date of the appliance. Do not accept notes such as “rush,” “urgent,” “priority,” “as soon as possible,” or “in 4 to 6 weeks”;
  • A clause that allows you to cancel the purchase and to receive a refund for the down payment if the delivery is late.

Delivery scheduled 2 months after purchase

If an appliance is to be delivered more than 2 months after you have purchased it:

  • check whether the merchant has a trust account;
  • if you need to give a down payment, write down a check payable to “[name of the merchant] in trust.”

A trust account will protect you in case the merchant goes bankrupt or closes its doors. The amounts deposited in such an account could serve as damages if something happens. It is wise to take these precautions, but they do not guarantee that you will be refunded your down payment.


Last update : January 19, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.