Find out about the contents and conditions of the merchant or manufacturer warranty. If there is a document that describes the warranty, ask to be given a copy. Otherwise, have the details written on your invoice or in your contract.

Contents of the document that states the warranty

If the merchant gives you a contract or any other written document that describes the warranty, it must be clearly written and indicate:

  • the name and address of the person who grants the warranty;
  • a description of the item or service covered by the warranty;
  • information as to whether or not the warranty can be assigned;
  • the obligations of the person who applies the warranty if the item is defective or the service non-compliant;
  • the procedure to have the warranty applied and the name of the person to contact;
  • the exact length of the warranty.

Any warranty exclusions must be clearly indicated by the merchant or manufacturer.


Last update : September 28, 2020

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.