The Office de la protection du consommateur recommends that you keep all documents related to a purchase. These may be bills or invoices, receipts, contracts, letters, advertisements, owner's or maintenance manuals etc.

Proof

If, at a later date, you want to have a warranty, such as a legal warranty, applied, you will have to prove the relevant facts in order to enforce your rights. These documents will come in handy.

Photocopies and scanned documents

It is recommended that you scan or photocopy documents printed on thermal paper, such as cash register receipts. Over time, the original printing could become illegible. The merchant, however, is not required to accept a copy.


Last update : February 13, 2020

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.