Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled.
Cautionary note
These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer.
Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.
Exemples of judgments
Washer stopped working 4½ years after purchase
Claim allowed in partSummary
Price paid : $739.07
Claim for $1,681.68
To reimburse sales price and various losses sustained
Amount awarded
$924.53
- $453.80 for value of replacement washer;
- $228.80 for technician’s fees;
- $150 for inconvenience suffered;
- $91.93 to reimburse costs incurred to determine cause of problem.
Full judgment (in French only)
Labrecque c. LG Électroniques Canada inc.
September 2019
Repeated problems with washer of washer-dryer set 1 year after purchase
Claim allowed in partSummary
Price paid: $1,200
Claim for $1,768.99
- $1,200 to reimburse sales price;
- $68.99 for costs of repairs;
- $500 for inconvenience suffered.
Amount awarded
$968.99
- $600 for cancellation of sale of washer;
- $300 for inconvenience suffered;
- $68.99 for repair costs.
Full judgment (in French only)
May 2019
Washer began leaking as of first use
Claim allowed in partSummary
Price paid: $550
Claim for $594.76
- $550 to reimburse sales price;
- $25.28 for purchase of USB flash drives submitted in evidence to establish leaking of washer;
- $11.50 for costs of formal notice;
- $7.98 for costs of photocopies.
Amount awarded
$586.78
- $550 to reimburse sales price;
- $25.28 for purchase of USB flash drives submitted in evidence to establish leaking of washer;
- $11.50 for costs of formal notice.
Full judgment (in French only)
Lippé c. 9314-0614 Québec inc.
May 2019
Washer began leaking and making noise after 4½ years of use
Claim allowed in partSummary
Price paid: $561.68
Claim for $894.41
- $561.68 to reimburse price paid;
- $97.73 for technician’s service fees;
- $35 for costs of sending registered letters;
- $200 for inconvenience suffered.
Amount awarded
$632.73
- $300 for depreciated value of washer;
- $97.73 for technician’s service fees;
- $35 for postal fees;
- $200 for inconvenience suffered.
Full judgment (in French only)
Labrecque Provencher c. Meubles Poisson ltée
March 2019
Washer and dryer stopped working normally 2 years after purchase
Claim allowed in partSummary
Price paid: $2,639
Unspecified
Amount awarded
$2,829.20
- $2,111.20 to reimburse price paid;
- 218 to reimburse technicians’ fees;
- $500 for inconvenience suffered.
Full judgment (in French only)
Desfeux c. LG Electronics Canada
February 2019
Water level sensor of washer failed and caused an overflow three and a half years after purchase
Claim allowedSummary
Purchase price: unspecified
Claim for $19,043.54
For damage caused to property and building
Amount awarded
$19,043.54
Full judgment (in French only)
Promutuel Portneuf-Champlain c. Meubles Jacques Veilleux inc.
December 2018
Dryer that started to make an unusual sound after four and a half years’ use
Claim allowed in partSummary
Purchase price: $1,013.86
Claim for reimbursement of part of the purchase price and for damages (unspecified amount)
Amount awarded
$594.54
- $432.92 for reimbursement of purchase price;
- $150 for loss of use of the dryer and inconvenience suffered;
- $11.62 for costs of formal notice.
Full judgment (in French only)
October 2018
Washer was defective after one year’s use and caught fire 7 years after sale
Claim allowedSummary
Purchase price: $918.65
Claim for cancellation of sale
Amount awarded
$918.65
Full judgment (in French only)
Caputto c. Générale électrique du Canada
October 2018
Washer that showed traces of rust 2 years after purchase and whose paint started to deteriorate the following year
Claim allowed in partSummary
Purchase price: $2,875.48 for the washer and dryer set
Claim for $3,175.48
- $2,875.48 for reimbursement of purchase price of the set;
- $300 for miscellaneous expenses.
Amount awarded
$1,000
For partial resiliation of the sales contract
Full judgment (in French only)
September 2018
Continuing your search
You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).
Last update : August 21, 2024
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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