Here are examples of small claims court judgments, where consumers asserted their legal warranty rights. This tool can be useful to you in your negotiations with a merchant. For example, it could help you determine a reasonable durability period for your item or estimate the amount of compensation for damages to which you may be entitled. 

Cautionary note

These judgment summaries are presented for reference purposes only. An application that was settled in favour of a consumer in one situation may not necessarily result in the same ruling for another consumer. 

Several factors can influence a judge's decision regarding a reasonable durability period for an item. These include the price paid, contract clause provisions, the conditions under which the  item is used, etc. Remember that each case is different, and every decision is rendered on the basis of the evidence brought before the court.  

Exemples of judgments

Television stopped working 14 months after purchase

Claim allowed in part

Summary

Price paid: $688.70

Claim for $1,562.27

Unspecified claim

Amount awarded

$862.27

  • $688.70 for reimbursement of purchase price
  • $39.95 for cost of estimate
  • $33.62 for mailing costs
  • $100 for inconvenience

Full judgment (in French only)

Godbout c. Économax Plus

March 2021

Television with ghost images and green bars soon after purchase

Claim allowed in part

Summary

Purchase price: $2,881.02

Claim for $2,881.02

For reimbursement of purchase price

Amount awarded

$606.65

As reduction in sales price, taking into account compensation of $1,100 already received from extended warranty provider

Full judgment (in French only)

Bourdages c. LG Électroniques Canada inc.

August 2020

Television stopped working after 17 months of use

Claim allowed in part

Summary

Purchase price: unspecified

Unspecified

Amount awarded

$400

For partial reimbursement of purchase price

Full judgment (in French only)

Gilbert c. Curtis international ltée

March 2020

Television stopped working 13 months after purchase

Claim allowed in part

Summary

Purchase price: $687.55

Unspecified

Amount awarded

$550

For partial reimbursement of purchase price

Full judgment (in French only)

Giguère c. Curtis International Ltd.

December 2019

Television stopped working 4½ years after purchase

Claim allowed in part

Summary

Price paid: $853.68

Claim of $1,215.85

  • $840 for repair costs;
  • $46 for evaluation fee;
  • $29.85 for estimate fee;
  • $300 for inconvenience suffered.

Amount awarded

$507.32

  • $307.32 for reimbursement of depreciated purchase price;
  • $200 for inconvenience suffered.

Full judgment (in French only)

Lapierre c. Samsung Electronics Canada

May 2019

Television that did not work properly approximately 2 and a half years after purchase

Claim allowed in part

Summary

Purchase price: $1,149.74

Claim for $2,000

  • $1,149 for reimbursement of purchase price;
  • $75 for inspection fees;
  • $776 for the loss of use of the television and inconvenience suffered.

Amount awarded

$935

  • $860 for partial reimbursement of the purchase price;
  • $75 for inspection fees.

Full judgment (in French only)

Alfa c. Mega Electronix inc.

April 2018

Television stopped working after less than 2 1/2 years of use

Claim allowed in part

Summary

Purchase price: $1,198.57

Claim for $2,294.82

  • $1,198.57 for reimbursement of purchase price;
  • $86.25 for repair costs;
  • $1,000 in exemplary damages;
  • $10 for formal notice charges.

Amount awarded

$1,294.82

  • $1,198.57 for reimbursement of purchase price;
  • $86.25 for repair costs;
  • $10 for formal notice charges.

Full judgment (in French only)

Auclair c. Toshiba of Canada Ltd.

January 2018

Electric projection screen of home theatre system stopped working 15 months after purchase

Claim allowed in part

Summary

Purchase price: not specified

Claim for $836.61

Amount awarded

$586.61

  • $261.91 for removal and replacement of screen;
  • $24.70 for sending demand letter;
  • $300 for inconvenience suffered.

Full judgment (in French only)

Bilodeau c. Groupe Kebecson inc.

November 2017

Television stopped working after 14 months of use

Claim allowed in part

Summary

Purchase price: television obtained free of charge with subscription to telecommunications plan

Claim for $996.18

Cost of repair or reimbursement of the television

Amount awarded

$736.02

  • $689.84 for cost of a new television;
  • $46.18 for estimate of repair costs.

Full judgment (in French only)

Bujold c. LG Electronics Canada inc.

April 2017

Television stopped working 16 months after purchase

Claim allowed

Summary

Purchase price: $4,193.34

Application to cancel the sale

Amount awarded

$4,193.34

Reimbursement of purchase price

Full judgment (in French only)

Leduc c. Panasonic Canada inc.

September 2016

Continuing your search

You can also consult other court decisions concerning legal warranties using the search engine available free of charge on the SOQUIJ website (in French only).

Last update : June 27, 2023

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.